FLIR Maritime Product Returns

FLIR Maritime cameras are subject to U.S. Government Export regulations. Cameras require an Export Licence or certification before a repaired camera can be returned.

Please contact us at USMaritimeThermalSupport@flir.com before returning your camera so we can ensure correct documentation is in place.

Cameras with a frame rate greater than 9Hz require an export licence.

New U.S. Government export license requirements require FLIR to ask the intended end-use and end-user for cameras with a frame rate less than 9Hz. Cameras with a frame rate less than 9Hz require end-user statements. Please contact us before returning your camera, advising the end use for the camera.

It is important to inform us immediately if a camera is being used, or will be used, for military end-use, by military end-users, or incorporated into a military commodity. Additional information will be required and FLIR will assist in obtaining the appropriate authorizations from the U.S. Government.